Service Delivery Model Paper

Assume you are the management team for Baderman Island Resort. The Kelsey Convention and Visitors Bureau has provided your sales department with a lead concerning a transnational organization called Moray Enterprises that is looking for a site to host its five-day annual conference. A copy of this lead sheet is located on the student Web page for this course.

*****Prepare a service delivery model for the resort in order to determine the feasibility of hosting this event from an operations standpoint (based on the information contained on the lead sheet and your understanding of the industry). Address the following in your paper:
Define and describe integration in terms of a hospitality organization (lodging, events and recreation, food and beverage, facility management, and etc.).
Define and describe critical paths in terms of a hospitality organization.