In Search of Excellence (Peters and Waterman, 1982) was flawed at inception and thirty years after its first publication it is plain that this text has failed to make an impact on either the theory or the practice of management.
In the past the body was seen by managers simply as a tool of labour, whereas more contemporary approaches see workers? bodies and emotions as largely aesthetic resources?.
Business Process Re-engineering (BPR), the dominant fad of the 1990s, … [promised] to transform the internal structures of businesses using information and communication technologies … In the majority of cases, BPR failed to deliver, principally because insufficient attention was given to the human dimension? (Knights and Willmott, 2007: 220). Discuss
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