Reflections should include: 1. A brief overview of what each scenario is about. The scenarios cover the following issues: 2. What are the top issues associated with privacy concerns in each scenario. 3. Relate something from the scenarios that you experienced in your real life. Discuss what it is and how it relates to what you have learned. Even if you have no CRM, retail, or work experience, think critically about your experience as a customer or user of these services.