Read “An Organizational Behavior Moment” on page 41 at the end of Chapter 1. Present your answer to the “Discussion Questions” at the end in a discussion posting.
Support your opinions by referencing sources such as the textbook or internet research.
1. Describe the people-related problems or issues Ann Wood faced during the day. Did she handle these effectively? If not,
what do you believe she should have done?
2. Is Ann Wood a high-involvement manager? If so, provide evidence. If not, how well do you think she’ll perform in her
new job as head of marketing?
3. Assume that Ann Wood wants her mangers and associates to be the foundation for her department’s competitive advantages.
Use the framework summarized in Exhibit 1-2 (in the chapter text) to assess the degree to which Ann’s people
are a source of competitive advantage at this point in time.
Hitt, M. A., Miller, C. C., & Colella, A. (2011). Organizational Behavior (3rd ed.). Hoboken, NJ: John Wiley & Sons, Inc.
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